Frequently Asked Questions

.Here is a list of commonly asked questions when booking a castle:

Booking Process:

To make a booking, we recommend using our convenient online platform. Alternatively, you can also book by contacting us.

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Availability of Bouncy Castles:

Our bouncy castles are at available every day of the year.

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Payment Options:

Choose from cash, bank transfer, or card payment methods for your convenience. Don't hesitate to contact us for any queries.

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Booking Notice:

While bookings are accepted at any time, our schedule fills up fast. To secure your preferred date, we advise booking well in advance to avoid disappointment.

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Pricing Details:

For specific product prices, please check the relevant pages on our website. Full pricing information is available on the booking page. Keep in mind that delivery fees and minimum order requirements may apply to certain areas and postcodes. Additional charges include:

  • Overnight hire: £40 (details below).
  • Late pick-ups after 6pm (cost varies by location and time).
  • Surface charges may be applicable (details below).

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Overnight Hire:

We offer overnight hire for an extra fee of £40 per inflatable. The designated area must be secure and lockable. All items must remain inflated overnight to prevent damage from animals like foxes or badgers.

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Setup and Packing Time:

Setting up bouncy castles takes 15-30 minutes, while packing up requires around 30 minutes. These times are approximate and may vary based on the chosen castle and venue access.

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Surface Charges Explanation:

Surface charges may apply if the setup location is not on a hard indoor surface or grass outdoors. An additional fee will be included to cover extra equipment and setup expenses. This fee will be calculated during the booking process.

Please ensure the correct surface options are chosen to avoid delivery refusal and full payment obligation. If uncertain, feel free to contact us.

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Included Services:

Your booking includes a blower, extension cable, and safety crash mat. The price covers castle setup, inflation, and collection.

Note that we cannot run cables across public paths or right of way areas.

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Electricity Accessibility:

Should the nearest power source be beyond 40 meters, a petrol blower will be necessary, incurring an extra charge.

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Petrol Blowers Details:

For distances exceeding 40 meters from an electricity outlet, a petrol blower is essential, with an additional fee applying.

Rental includes a full tank providing 2.5 to 4.5 hours of runtime.

We offer training on operation and refuelling, and extra fuel can be provided for a fee with prior notice.

Responsibility lies with a designated individual to monitor fuel levels, ensuring it never falls below a 1/4 tank.

If using a personal generator or blower, confirm it is compatible with the hired equipment as we do not accept liability for breakdowns post-setup if it is not our generator or blower.

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Cancellation Policy:

  • Cancel 72 hours before the hire date for a full refund.
  • Within 72 hours, the holding deposit won't be refunded.
  • On arrival cancellation incurs full payment.
  • If we have to cancel due to valid reasons, full payment is required. This includes scenarios like insufficient space, inaccurate descriptions, fitting issues, double bookings, venue not suitable (including high winds in open space), wrong dates, change of mind, or forgotten cancellations.

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Space Requirements:

Each castle has specific space needs outlined on its booking page. Ensure you have adequate space and suitable surfaces for safe equipment operation. For inquiries, send space/venue photos to 07904 155403 or email hire@jumpingjacksbouncycastles.co.uk.

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Unsuitable Venue:

If the venue/space isn't suitable upon delivery, setup will be declined, and full charges apply. This includes undisclosed restrictions like height limits, stairs, obstacles, access issues, parking restrictions, high winds in open spaces, or excessive distance to the site.

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Limited Garden Access:

For deliveries through homes or properties, our drivers take care, but any damage is the client's responsibility. Repair, replacement, and related costs are at the client's expense in such cases.

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What preparations do I need to do ahead of your arrival?

  1. Ensure the designated area for the inflatable is clean and free from any hazards.
  2. Clear the access route to the garden, removing obstacles like bins, recycling boxes, cars, and bicycles.
  3. If garden access is through the house, make sure the route is free from toys, furniture, and any obstructions, allowing us ample space to manoeuvre.
  4. Please inform us in advance if accessing the garden or venue poses challenges, such as a narrow alleyway, doors, or stairs.

Please read our terms and conditions for full details. Failure to do so may result in refusal to deliver and full cost charged.

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Care and Safety Guidelines for Inflatables, Games, and Soft Play

For detailed care and safety information regarding our inflatables, games, and soft play, please refer to our terms and conditions.

Risk assessments can be provided upon request for each item. Failure to comply with our terms and conditions may result in additional charges.

We expect all equipment to be returned in the same clean and undamaged condition as received. Any soiled or damaged equipment upon collection will incur an extra fee.

THERE IS NO FOOD, DRINKS, FACE PAINTS, WATER, CONFETTI, OR ANY LIQUIDS ALLOWED (including water) ON ANY OF OUR INFLATABLES. Failure to adhere to this will result in a cleaning charge.

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Contingency Plan for Rain

We strive to honour your booking even in rainy conditions. However, if we foresee safety risks or potential equipment damage due to rain, we may have to cancel your reservation.

In such cases, a full refund will be issued for cancelled bookings.

Please note that the holding deposit is non-refundable if a booking is cancelled within 72 hours of the hire date.

Late cancellations or no-shows will incur the full payment. We are not liable for adverse weather conditions during your hire period, and no fee reductions will be offered.

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Wind Safety Protocol

Inflatables cannot be operated in wind speeds exceeding 23mph. Should high winds occur during the hire period, the inflatable must be unplugged until wind speeds decrease to ensure compliance with safety standards and minimize accident risks. In extreme cases of wind, a full refund or alternative date will be provided upon cancellation, however, if we attend the venue the full payment will be required.

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Insurance Coverage

Rest assured; we are covered by £5 million Public Liability Insurance. Copies of our insurance policies, method statements, risk assessments, disclaimers, and safety documents are available upon request.

For any inquiries, please reach out to us before finalising your booking.

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Permission for Venue Usage

Prior to placing an order, ensure you have obtained permission from landowners, venues, or councils. Copies of permissions must be submitted when requested or booked. Setting up on public or communal land without proper authorization is not permitted.

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Order Modifications and Date Changes

Items can be changed within 24 hours of booking if available. Date changes can be made up to 48 hours before the booking date.

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Supervision Requirements

All equipment must be supervised by a responsible adult over 18 years old. Larger events may require additional supervision. Event staff can be provided at an extra cost upon request, subject to availability. Manning staff are responsible for equipment operation and safety supervision, not for childcare or venue security. Clients must ensure adequate security measures and line attendants are in place during the event, with fencing arranged for public locations.